Privacy Policy

Last updated: 15 October 2026

At Paperica, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect when you visit our website, place an order or contact us, and how that information is used and protected.

1. Information We Collect

Depending on how you interact with Paperica, we may collect:

• Contact information: name, email and mobile number.
• Order information: products purchased, order history, order number and transaction status.
• Delivery information: shipping address, city, state and PIN code.
• Personalisation details: names, text, artwork, images or other information provided for customised stationery.
• Payment information: payment status and transaction references needed to manage your order. Payments are processed through our payment gateway; we do not intend to collect or store complete card details or payment passwords.
• Enquiry information: messages and details shared through email, WhatsApp or our website.

2. How We Use Your Information

We use your information to process and fulfil orders; prepare personalised products; arrange shipping, delivery and tracking; process and verify payments; respond to enquiries; send order confirmations and dispatch updates; improve products, website and customer experience; and meet legal, accounting and regulatory requirements. We do not use customer information for promotional marketing messages. Information is used for the purposes explained in this policy and as otherwise permitted or required by law.

3. Payment Security

Online payments are processed through Razorpay, our third-party payment gateway, subject to the options available at checkout. Payment information is handled in accordance with the provider's processes and policies. Paperica does not intend to store complete payment card details, PINs or payment passwords. Do not share sensitive payment credentials through email or WhatsApp; complete online payments through the payment options provided at checkout.

4. Sharing Your Information

We do not sell personal information. We may share relevant information with payment providers, courier and delivery partners, website hosting and technology providers, communication services, professional advisers or authorities where necessary to operate our business, fulfil orders, comply with law or protect legitimate rights. Information should be limited to what is reasonably necessary for the relevant service, subject to applicable requirements.

5. Cookies and Website Technologies

Our website may use cookies or similar technologies to support essential website functions, maintain security, remember preferences and analyse website performance. The technologies used depend on the tools implemented on our website. Analytics, advertising or other non-essential tracking technologies will be handled in accordance with applicable consent and privacy requirements. Browser settings may also allow cookie management.

6. Data Security

We take reasonable steps to protect personal information against unauthorised access, misuse, loss or disclosure. No website or electronic transmission can be guaranteed completely secure. Use secure devices and avoid sharing sensitive payment credentials through email or messaging platforms.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, provide support, maintain business and accounting records, resolve disputes and meet legal obligations. When information is no longer required, we take appropriate steps to delete or dispose of it, subject to applicable law and legitimate retention requirements.

8. Your Privacy Rights

Subject to applicable law, you may request access to, correction of or deletion of your personal information, or raise concerns about its handling. Some information may need to be retained for legal, accounting, security or order-related purposes. Contact our designated privacy and grievance contact in Section 12. We may need to verify your identity before acting on your request.

9. Third-Party Links

Our website may contain links to third-party websites or services, including payment providers and social media platforms, which have their own privacy policies. Paperica is not responsible for third-party privacy practices. Review their policies before sharing personal information.

10. Children’s Privacy

Paperica’s website is intended for people who can legally place orders and enter into relevant transactions. We do not knowingly seek to collect children’s personal information in violation of applicable law. If you believe a child has provided personal information inappropriately, contact us.

11. Changes to This Policy

We may update this policy when our website, business practices or legal obligations change. The latest version will be published on our website with the revised update date.

12. Contact Us and Grievance Redressal

Grievance Officer: Sonia Shetty
Designation: Grievance Redressal Officer
Email: paperica26@gmail.com
WhatsApp: +91 97692 23863
Website: paperica.in

Please include a description of your concern and sufficient information for us to understand your request. We aim to acknowledge consumer grievances within 48 hours of receipt and respond to other enquiries within 2–3 working days, where practicable. Consumer grievances will be addressed within the applicable statutory timeframe, including the prescribed one-month period where the Consumer Protection (E-Commerce) Rules, 2020 apply. Personal data requests will be handled in accordance with data-protection requirements applicable at the time.