Help Centre / FAQs
Have a question about your Paperica order? Find answers to our most frequently asked questions below. If you need further assistance, you can always get in touch with us.
Orders & Payments
How do I place an order?
Browse our collections, add products to your cart and proceed to checkout. Enter delivery details and complete payment to place your order.
What payment methods do you accept?
Payments are processed through Razorpay. Available payment methods are displayed at checkout.
What if payment is deducted but my order is not confirmed?
Contact us with your transaction details so we can check the payment status.
Can I cancel my order?
Orders may be cancelled only before processing or dispatch, subject to our Cancellation, Returns & Refund Policy. Personalised orders may not be cancellable once production has begun.
Shipping & Delivery
Do you deliver across India?
Yes, subject to courier serviceability at your PIN code.
How long will my order take to dispatch?
Ready-to-ship products are generally dispatched within 4–6 business days after successful payment.
How long will delivery take?
Ready-to-ship orders are generally expected to arrive within 4–6 business days after dispatch. Timelines are estimates and may vary.
How much does shipping cost?
Standard shipping costs ₹80 per order. Additional charges may apply for same-day delivery or special arrangements.
Do you offer same-day delivery in Mumbai?
Same-day delivery may be available in selected areas. Contact us on WhatsApp before ordering to confirm availability and charges.
How can I track my order?
Available tracking details will be shared through WhatsApp or another contact method provided at checkout.
What if my order is delayed?
Contact us with your order number so we can check available tracking information.
Personalised & Customised Products
Can I personalise a notebook or planner?
Yes, subject to design feasibility and availability. Contact us with your requirements.
How long do personalised orders take?
Standard personalised orders generally require 7–10 business days for production before dispatch. Complex designs, bulk quantities and special requirements may take longer.
Can I change my design after approval?
Changes may not be possible once production has begun. Accommodated changes may involve additional charges or time.
Can I cancel a personalised order?
Cancellation may not be possible once production has begun or materials have been procured specifically for your order. See the Cancellation, Returns & Refund Policy.
Returns, Replacements & Store Credit
Can I return a product if I change my mind?
Routine returns or exchanges are not accepted for products delivered in good condition that match the order.
What if my order arrives damaged or defective?
Contact us within 48 hours with your order number and clear photos of the product and packaging.
Do you offer refunds?
Replacement or store credit is preferred for eligible issues. Where a refund or another remedy is required by law, it will be provided in accordance with law.
What if a replacement is unavailable?
Depending on the circumstances, store credit or another appropriate resolution may be offered under our policy and applicable law.
Corporate Gifting
Do you offer corporate gifting?
Yes, we offer customised stationery and corporate gifting options for teams, clients, events and special occasions.
Can products be customised with a company logo?
Options depend on the product, design requirements and order quantity. Contact us to discuss branding.
Need More Help?
Email: paperica26@gmail.com
WhatsApp: +91 97692 23863
Please include your order number for an existing order.